Privacy Policy
This Privacy Policy explains how Urban Velo 58 handles personal data for its bicycle repair workshop services and website use.
Contact Information
Information We Collect
We may collect contact details, bicycle service details, appointment information, payment-related records, communication content, and technical data such as device and browser information. Where relevant, we also process inspection notes, service summaries, and records connected to intake, quotation, repair, quality check, and collection.
Sources of Information
We receive data when you contact us, submit a form, book by phone or email, visit the workshop, or arrange a drop-in assessment. We also generate records from inspection, quotation, service progress, payment handling, and website use.
Types of Cookies
We may use essential cookies to keep the site functioning, preference cookies to remember settings, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent, depending on their purpose.
Cookie Controls
You may manage cookies through your browser controls, including blocking or deleting them. Some site functions may not work properly if certain cookies are disabled. Where the site presents cookie choices, your selection will be applied to the extent supported by the browser or device.
Subject to applicable law, you may request access to your data, correction of inaccurate information, deletion in appropriate cases, or restriction of certain processing. You may also object where a lawful basis allows it and ask about the source or use of your information.
To protect privacy and prevent unauthorized disclosure, we may ask for information needed to verify a request. If a request is complex or limited by law, we will explain the outcome in a practical way.
We retain personal data for the period needed to manage inquiries, complete workshop services, maintain business records, and meet legal obligations. When data is no longer required, we delete it or de-identify it where appropriate.
If we make material changes, we will update the policy on the website and may provide additional notice where appropriate. The revised version applies from its stated effective date.
How We Use Information
We use personal data to respond to inquiries, arrange intake and inspections, prepare and confirm quotes after inspection, carry out repairs and adjustments, manage payments, provide service summaries, maintain records, support website operation, and meet legal or accounting obligations. We may also use limited information to send seasonal maintenance reminders where permitted.
Service Providers and Partners
We may share personal data with service providers that support website hosting, communications, diagnostics where supported, payment processing, record keeping, and similar operational functions. These recipients are expected to use the data only for the services they provide to us and to apply appropriate confidentiality and security measures.
Legal Disclosures
We may disclose personal data when required by law, court order, or a lawful request from public authorities. We may also share information where needed to establish, exercise, or defend legal claims, or to protect the security of our systems, staff, customers, or workshop operations.